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Bot behaviors control how your chatbot interacts with users across different messaging platforms. These settings determine the user experience during conversations.
Behavior settings page

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Available Behaviors

Response Timing

Control response delays for natural conversation flow

Typing Indicators

Show visual feedback while generating responses

Should Respond

Detect when your bot should reply to messages

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Why Behaviors Matter

Behaviors significantly impact user experience:

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User Expectations

Users expect chatbots to behave like human conversation partners:
  • Natural Timing: Responses that don’t feel instant or robotic
  • Visual Feedback: Typing indicators show the bot is “thinking”
  • Smart Responses: Bot knows when to respond and when to stay silent

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Platform Differences

Different platforms have different capabilities:
  • Native Support: Some platforms (Telegram, Slack) have built-in typing indicators
  • Group Behavior: Bots need to know when they’re being addressed in group chats
  • Threading: Slack threads vs. Telegram groups require different response strategies

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Configuration

Behaviors are configured per bot in the bot settings page:
1

Navigate to Bot Settings

From your bot overview, click on the Behaviors tab.
2

Configure Each Behavior

  • Response Timing: Set delays for natural conversation feel
  • Typing Indicators: Enable visual feedback during processing
  • Should Respond: Configure when bot should reply in groups
3

Save Changes

Click Save to apply the new behavior configuration. Changes take effect immediately.

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Behavior Interactions

Behaviors work together to create natural conversations:

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Complete Flow

  1. User sends a message
  2. Should Respond checks if bot should reply (mentions, DMs, etc.)
  3. If yes, Typing Indicator shows immediately
  4. AI generates response
  5. Response Timing adds natural delay if response was too fast
  6. Bot sends reply

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Example: Group Chat

User: @SupportBot what's my order status?
       ↓
[Should Respond: Yes - bot was mentioned]
       ↓
[Typing Indicator: Shows "typing..."]
       ↓
[AI generates response in 1.2 seconds]
       ↓
[Response Timing: No delay needed - processing took enough time]
       ↓
Bot: Your order #12345 shipped yesterday and arrives tomorrow!

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Platform-Specific Behavior

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Telegram

  • Native typing indicators via sendChatAction
  • Group-aware should respond (mentions and replies)
  • Per-user conversation contexts in groups

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Slack

  • Native typing indicators
  • Thread-aware detection
  • App mentions trigger responses

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Discord (Coming Soon)

  • Native typing indicators
  • @mention and reply detection
  • Slash command support

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Best Practices

Start with defaults: The platform’s default behavior settings work well for most use cases. Only customize if you have specific requirements.

Enable Typing Indicators

Visual feedback improves perceived responsiveness

Use Should Respond in Groups

Prevent bot from interrupting conversations

Test Natural Feel

Verify conversations feel natural, not robotic

Review Conversations

Check conversation logs for behavior issues

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Next Steps

Response Timing

Configure response delays

Typing Indicators

Set up visual feedback

Should Respond

Control when bot replies