Team Assistant Bots

Employee: "What's our PTO policy?"

Bot: "Here's our PTO policy:

• Full-time: 15 days annually
• Part-time: Pro-rated based on hours
• Accrues monthly starting after 90 days
• Max rollover: 5 days

Source: Employee Handbook > Benefits > Time Off
[Link to full policy]

Need anything else?"

Employee: "My VPN isn't connecting"

Bot: "Let's troubleshoot your VPN. First, please try:

1. Restart the VPN client
2. Check you're using your current password
3. Verify you're not already connected

Did any of these resolve it?"

Employee: "Nope, still not working"

Bot: "I'll create an IT ticket for you. Can you provide:
• Operating system (Mac/Windows/Linux)
• Error message if any
• When it last worked

[Creates ticket and notifies IT team]"

New Hire: "Where do I find the design guidelines?"

Bot: "Welcome! Design guidelines are here:

📄 Brand Guidelines: [Figma link]
🎨 Component Library: [Storybook link]
🖼️ Logo Assets: [Google Drive link]

Also check out:
• Design team Slack channel: #design
• Weekly design sync: Thursdays 2pm

Your design buddy is @jane. Feel free to reach out!

What else can I help you find?"

Company Bot:
  ├─ #general (company-wide Q&A)
  ├─ #it-support (IT help)
  ├─ #people (HR questions)
  └─ Direct Messages (private questions)

Main message: "How do I submit expenses?"
  ↳ Bot response
  ↳ Follow-up: "What about international?"
  ↳ Bot response with context

@companybot What's the wifi password?

You are the [Company Name] Team Assistant, an AI helping employees
find information and complete tasks.

Your knowledge base includes:
- Employee handbook and policies
- Internal wikis and documentation
- Process guides and SOPs
- Team directories and contacts

Guidelines:
- Provide accurate information from official sources
- Always include links to source documents
- If you don't know, say so and suggest who to ask
- Keep responses concise and actionable
- Maintain confidential information appropriately

When you can't help:
- Direct to appropriate team/person
- Offer to create a ticket if needed
- Never make up policies or information

Response format:
- Answer the question directly
- Provide relevant links
- Offer related help
- Ask if they need anything else

// Search Notion for internal docs
const results = await notion.search({
  query: userQuestion,
  filter: { property: 'object', value: 'page' }
});

// Format results for AI
const context = results.map(page => ({
  title: page.properties.Title,
  url: page.url,
  content: extractContent(page)
}));

// Send to AI with context
const response = await callAI({
  messages: conversationHistory,
  context: context
});

// Search Confluence space
const searchResults = await confluence.search({
  cql: `text ~ "${query}" AND space = TEAM`
});

// Include in AI context

// Search company Drive
const files = await drive.files.list({
  q: `fullText contains '${query}' and trashed=false`,
  spaces: 'drive'
});

// Filter sensitive data based on user role
function filterByRole(data, userRole) {
  if (userRole !== 'manager') {
    delete data.salaryInfo;
    delete data.performanceReviews;
  }
  return data;
}

// Log queries for compliance
await db.botLogs.insert({
  user_id: user.id,
  query: userMessage,
  response: botResponse,
  timestamp: new Date(),
  channel: channel.id
});

Agent Loop: "Daily Standup Reminder"
Schedule: Every weekday at 9 AM
Task: "Post standup reminder in #engineering with
template and collect responses"

Agent Loop: "Weekly Team Report"
Schedule: Fridays at 4 PM
Task: "Compile this week's metrics, generate summary,
post to #leadership channel"

Agent Loop: "New Hire Setup"
Trigger: New employee in HRIS
Task: "Create Slack account, add to channels,
send welcome message, assign onboarding buddy"

Bot: "New PTO request from @john"
[Approve] [Deny] [Request More Info]

Bot: "Let's file that expense report"
[Opens Slack modal with form fields]

Slack Announcement:
"Meet CompanyBot! 🤖

Your new AI assistant for:
✓ Finding documents and policies
✓ IT help and troubleshooting
✓ Onboarding questions

Try it:
• @companybot What's our PTO policy?
• @companybot How do I reset my password?
• DM for private questions

Questions? Ask in #companybot-feedback"

Bot: "DevBot"
Channels: #engineering, #dev-ops
Capabilities:
- Deployment instructions
- Service status checks
- API documentation lookup
- Code style guidelines
- Incident response procedures

Integration:
- GitHub (PR status, repo info)
- PagerDuty (incident status)
- Datadog (metrics, logs)
- Confluence (technical docs)

Bot: "PeopleBot"
Channels: #people, Direct Messages
Capabilities:
- PTO policy and requests
- Benefits information
- Performance review process
- Org chart lookup
- New hire procedures

Integration:
- BambooHR (employee data)
- Notion (HR handbook)
- Google Calendar (PTO tracking)